Frequently Asked Questions

The decision to move to aged care can often be difficult and emotional – for all involved. At Rockpool, we help you to navigate the system and offer support, guidance, advice and friendship at every step.

There is no question to big or too small – whether you have one, or many, we are more than happy to answer them and provide you with the information and materials you need. Simply call us on 1800 515 053 or email

Accessing Aged Care

How do you access to aged care?

There are a few different steps involved in accessing residential aged care. To begin with you or your loved one will need to have an ACAT assessment done to determine eligibility.

The Australian Department of Social Services has put together ‘The five steps to entry into an aged care’ home booklet. It takes you through the process and explains the many of the different considerations. is also an excellent resource.

What is an ACAT assessment?

An ACAT assessment is an assessment of a person’s lifestyle and care needs to determine their eligibility for home or residential care. It is an essential part of accessing aged care.

The assessment is free and conducted by a member of the Aged Care Assessment Team (ACAT) either at home, or in hospital (if the person is currently hospitalised).

To arrange an ACAT assessment contact My Aged Care on 1800 200 422 or go to

Care at Rockpool

What is Rockpool's fee structure?

At Rockpool we have four different ways that accommodation costs can paid:

  1. Centrelink assesses you for Support either part or fully funded by Government.
  2. Refundable Accommodation Deposit or RAD
    This is a one-off lump sum payment that is fully refundable when you leave.
  3. Daily Accommodation Payment or DAP
    This is a daily payment for accommodation (a bit like rent, if you like).
  4. A combination of both RAD and DAP
    You can choose to pay part of your RAD, and a DAP on the remaining amount.

– Daily care fee?
– Extra services fee?
– Means tested fee?

Does Rockpool have private rooms?

Yes. In fact all of our rooms are private and have a private ensuite and kitchenette.

Can Rockpool accommodate couples?

Yes. Our suites are able to accommodate couples comfortably. You can view our different rooms options and floorplans here.

Book a tour

The flagship Rockpool Morayfield is now open and accepting residents. Register your interest to inspect our remarkable home.