Thank you for embracing the stringent access controls implemented at Rockpool to protect the health and safety of residents, yourselves and our staff.
The access restrictions are designed to keep COVID 19 out of our home to the greatest extent so that we can take control in a pandemic situation.
We have made the hard decision to restrict all visitors from entering the facility, starting from today, 31st March 2020.
We know this news will be upsetting for some, but please know we are doing this to ensure (as much as possible) the safety and wellbeing of our residents (your loved ones).
All residents have a personal phone with a direct dial number for families and friends. Video conferencing platforms are available for those who want a visual element also. During these trying time, our staff and residents are showing that resilience is second nature for them.
For any assistance or concerns, please do not hesitate to contact our reception or General Manager, Loretta