Covid19

COVID-19 Updates

By 03/18/2020 July 23rd, 2021 No Comments

Update 23 July 2021

We are very excited to be able to announce the easing of visitor restrictions for Rockpool Morayfield as of 6AM today, 23 July 2021. This follows the Premier’s announcement regarding the restriction changes for Southeast Queensland.

•                We will be able to welcome visitors

•                Visitors must have proof of their current flu vaccination

•                Visitors will need to sign in with the QLD Check In app and Rockpool’s visitor sign in

•                Masks will still need to be worn in Rockpool when visiting

•                Residents will be able to leave the home for any purpose (with a reminder to wear masks for self-protection as is the state requirement).

*Unfortunately, this above information does not currently include residents from the Springbrook Retreat community as the Public Health Unit has advised a continued lockdown while we await Pathology results for gastro.

The health and safety of our residents is of the up most importance. As always, everyone coming into Rockpool will have their temperature checked, be required to complete our screen questions, wear a mask and practice social distancing. We kindly ask that if you are feeling unwell, please stay home and get tested.

All of us at Rockpool look forward to welcoming back families and friends today.

Update 03 July 2021

At 12noon today, Annastacia Palaszczuk has announced the lifting of the stay-at-home order for the Brisbane and Moreton Bay LGA’s as of 6PM tonight. Event though many of us will be able to travel freely in these areas, we need to remain extremely vigilant by wearing masks, social distancing, and continuing to follow the current government restrictions.

Unfortunately, we have not yet received a new Aged Care Directive to advise if personal visitors are allowed to enter aged care facilities. At this stage, the current visitor restrictions will still be in place. We will be monitoring Queensland Health for any updates on these restrictions as we understand how hard not seeing your loved ones can be.

We are very fortunate to have the ability to offer video calls for residents and their loved ones during times like these. Please reach out to us if you would like to organise this.

Update 29 June 2021

We have received an update from Queensland Health with an update for Residential Aged Care Facilities in restricted areas. As Rockpool Morayfield is in the Moreton Bay Region, we are unable to welcome visitors effective immediately.

We understand the stress and disappointment events such as these can bring. We are doing everything in our power to keep the residents, team, and community safe. If you would like to schedule a video call with your loved one, please call reception at 07 5405 1000 during business hours to book a time. Thank you for your understanding as we navigate through these everchanging restrictions.

 

Update 28 June 2021

As you may have already heard, Queensland has recorded new cases of COVID-19 in the community, with contact tracing and testing underway after two people tested positive. The notice is as follows:

“A Public Health Alert has been issued for parts of Brisbane and the Sunshine Coast, including:

·       Brisbane Airport

·       Brisbane City

·       Chapel Hill

·       Clayfield

·       Coochin Creek

·       Fortitude Valley

·       Hamilton

·       Hendra

·       Herston

·       Indooroopilly

·       Newstead

·       Tenerife

·       West End

We are asking all Queenslanders to regularly monitor the list of exposure venues on the Queensland Health website and follow the public health advice.

For a full list of locations and advice on what to do if you’ve been to a venue, please visit https://www.qld.gov.au/health/covid-19/contact-tracing.”

All visitors are required to wear masks and have their temperature checked upon arrival. At this stage we have not received an update on visitor restrictions but will notify you if we receive this directive. Thank you for your understanding as we continue navigating the ever-changing restrictions.

Update 01 April 2021

As you may be aware, the Lockdown restrictions in Greater Brisbane are being lifted from midday today. However, the aged care restrictions implemented in response to community transmission within Greater Brisbane area will continue for a further 14 days across the State. This means:

  • All of Queensland continues to be a Restricted Area for the purposes of the Aged Care Direction.
  • For residential aged care facilities this means:
    • no personal visitors (end of life visits and visits to maintain continuity of care are still permitted)
    • residents may only be permitted to leave for health reasons, to attend a funeral, or for an emergency or compassionate reason

We understand the disappointment of being unable to visit with your loved ones over Easter. We have video calling capabilities at Rockpool and all residents have a direct phone line. Please respond to this email if you do not know the direct number and we can provide this.

The safety of our resident’s is our priority, if you have any questions or would like further clarification, please call reception at 07 5405 1000. Have a safe and happy Easter.

Update 29 March 2021

As the Brisbane Region enters a 3-day lockdown we want to thank our residents, their loved ones, and the Rockpool team for their patience and support. We understand how difficult this journey is and has been, especially as we get closer to the Easter holidays.

Unfortunately, once again we will be closed to all visitors and non-essential contractors until further direction from the Department of Health. All our staff take their temperature on arrival and answer our mandatory COVID screening questions prior to commencing their shift at Rockpool.

Residents are unable to go into the community unless they have a medical appointment. If attending a medical appointment, residents will need to wear a mask and only go to the medical appointment and back without any other stops along the way otherwise the resident will need to go into isolation.

As previously mentioned, we are very fortunate to have virtual capabilities for our residents and their loved ones to connect via Skype or Zoom. Please book a time by calling reception at 07 5405 1000.

Update 26 March 2021

We have been informed that due to the new COVID-19 case in the Brisbane-Moreton Bay Region, we unfortunately are unable to accept personal visitors from 12PM today 26/03/2021. We will update you when we receive more information from the Department of Health regarding the length of the visitor restrictions.

We are very fortunate to have virtual capabilities for our residents and their loved ones to connect via Skype or Zoom. Please book a time by calling reception at 07 5405 1000.  

Update 19 March 2021

We are happy to announce the lifting of visitor restrictions in Greater Brisbane for hospitals and aged care facilities. We still require all entering Rockpool to complete the COVID screening questions and temperature check upon arrival. Currently, there are no restricted areas in Queensland with residents now able to go into the wider community (i.e. the shops).

We look forward to welcoming our families and friends back over the weekend and encourage you to visit our River Road Café open every Wednesday to Saturday 9:30AM – 2PM.

Update 13 March 2021

QLD Aged Care Direction No. 25 became effective from midday on Saturday 13 March. QLD Health has advised that the precautionary measures will remain in place for the Greater Brisbane Region for another 72 hours.

The protecting aged care residents webpage explains Aged Care Direction No. 25 in detail.

Visitors are now restricted to residential aged care facilities (RACFs) in the following local government areas (LGAs):

  • City of Brisbane
  • City of Ipswich
  • Logan City
  • Moreton Bay Region
  • Redland City

A person may enter a restricted RACF if they are wearing a single use surgical face mask and are:

  • an employee, contractor or student of the facility
  • providing goods or services necessary for the facility’s operation
  • providing health, medical, personal care or pharmaceutical services to a resident
  • administering a COVID-19 vaccine to a resident
  • visiting an end of life resident
  • required for emergency management, law enforcement or to comply with an order of any court or tribunal of Australia
  • a prospective resident or a support person of a prospective resident
  • maintaining continuity of care for a resident that can’t be delivered by non-contact means – with permission of the facility’s operator.

Any person (other than a resident) permitted to enter a restricted RACF must wear a single use surgical face mask, unless wearing a mask creates a risk to their health or safety.

Our resident and staff safety at Rockpool are our top priority. We will be providing an update once we receive a new direction from the Department of Health on Friday. If you have any questions or would like further clarification, please call reception at 07 5405 1000.

Update 22 January 2021

Please find below the changes from updated Aged Care Direction (No. 22). Even though restrictions have lifted please remember to socially distance when in the wider community and stay home if feeling unwell.

What has changed from 1am AEST 22 January 2021:

  • Masks are not required to be worn when visiting a resident.
  • Residents can go into the wider community for any purpose.
  • Residents can have as many visitors as the aged care facility safely allows.
  • When a person is visiting a resident, they must, to the extent reasonably practicable:
    • practise physical distancing; and
    • limit their contact with other persons at the facility.

Upon entry to Rockpool, we still require visitors to get their temperature checked at reception or by the RN on-duty and sign in by answering our COVID-19 screening questions. You will be unable to enter Rockpool and urged to stay home if you:

  • are unwell;
  • have returned from overseas in the last 14 days;
  • have had contact with a person with COVID-19 in the last 14 days;
  • have travelled to a COVID-19 hotspot in the last 14 days;
  • have been tested for COVID-19 and is waiting for the result; or
  • have COVID-19 symptoms including a fever (37.5 degrees or more), cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue.

Thank you for your patience and understanding as we continue to revaluate, prioritizing resident safety, through the changing restrictions. We have hand sanitizer and hand washing areas available to everyone and ask that visitors use these upon entry and when on their way out.

Your continued support is appreciated and we are here to assist you and your loved one during this time. Please contact us if you need any further clarification.

Update January 11

As of 6PM last night the Queensland Government provided us with Aged Care Direction No. 19. Even though the 3 day Greater Brisbane lockdown has lifted, we are unfortunately unable to welcome visitors to Rockpool as we fall within the current restricted Local Government Areas.

These restrictions include:

  • Visitors
    • No personal visitors, including care and support visitors are allowed to enter
    • Only people providing an essential purpose will be allowed to enter
    • End of life visits will still be allowed
    • Anyone entering a facility must wear a single use surgical face mask
  • Residents
    • Cannot leave the residential aged care facility unless they are receiving health care, attending a funeral or for an emergency or for compassionate reasons
    • The residential aged care facility or the Chief Health Officer can provide an exemption for leave on compassionate reasons
  • Staff

We know it is hard to be away from your loved one during this time. Our team is available to connect you through video calls. Please contact reception to schedule a time.

We will continue to follow the guidelines and advice from the Government and keep strict infection prevention and control processes in place. We will update you as any changes to restrictions happen.

Update January 7

Due to the unfolding situation in Queensland we have been advised by the Chief Health Officer that all Residential Aged Care facilities are to again close its doors to all visitors effective immediately with a further review and update on Monday 11/01/2021.

Rockpool will be allowing no visitors except those who have an exemption for palliative care needs approved by management and residents are not permitted to leave the facility.

We are remining extremely diligent with temperature checks for all staff and approved visitors upon entering the facility. If any staff or approved visitors are feeling unwell or do not pass our screening questions upon arrival they will be turned away and urged to get tested immediately.

The safety of our residents and staff is of top priority. Please pass this message along to any other family member or friends who are thinking about visiting Rockpool over the next few days. Thank you for your support and understanding during this time. If you have any questions or concerns please do not hesitate to contact us for a discussion.

Update December 23

Queensland Health has implemented the following restrictions for aged care facilities under the Aged Care Direction (No. 16):

“At 1.00am, 19 December, Aged Care Direction (No. 16) came into force. Under this direction, no visitors, staff or volunteers may enter a Residential Aged Care Facility (RACF) if they have been in a COVID-19 hotspot in the last 14 days or since the hotspot was declared (whichever is shorter).  On 19 December, Sydney’s Northern Beaches LGA was declared as a hotspot.

Further hotspots have since been declared. From 1am 21 December, the NSW LGAs comprising greater Sydney are now considered COVID-19 hotspots.

The start date for these hotspots is 11 December 2020. Providers should therefore ensure that no one who has visited a COVID-19 hotspot in the last 14 days or since the 11 December, whichever is shorter, be allowed entry to an RACF. 

The Declared Hotspot Direction can be found here.”

Our resident safety is our top priority. Please pass this message along to any other family member or friends who are thinking about visiting Rockpool over the festive season.

Update December 1

Please find below Aged Care Direction (No. 14). Even though restrictions are lifting please remember to socially distance when in the wider community and please stay home if feeling unwell.

What has changed from 1am AEST 1 December 2020

  • The two person visitor limit has been removed. Visitor numbers are now determined by the normal visitor rules at each aged care facility
  • You can now enter an aged care facility without having the flu vaccination, as the peak of the 2020 influenza season is over, and the vaccination is no longer readily available.
  • Residents can have as many visitors as the aged care facility allows.
  • Children under the age of 16 years can visit residential aged care facilities.
  • Service providers may visit the facility, including but not limited to:
    • hairdressers
    • legal advisors
    • mental health providers (e.g. diversional therapists and music therapists)
    • allied health providers (e.g. podiatrists).
  • Residents may now leave their residential aged care facility for a range of reasons, including but not limited to:
    • exercise
    • attending private family gatherings of up to 50 people (as long as physical distancing can be maintained)
    • receiving or accessing health care
    • attending a funeral
    • visiting a service provider (for example hairdressers, beauty therapists and legal advisors)
    • going shopping
    • visiting another residential aged care facility
    • going on an external excursion with a group of residents (e.g. a day trip to the beach)
    • socialising (for example attending bingo with friends).
  • Residents who are part of a family group (e.g. couples or siblings) or close friends can leave the facility together.

A support person can provide care and support to the person they are visiting, including physical care and support.

All residential aged care facility operators, no matter where they are located:

  • Must have a workforce management plan in place that makes it mandatory for employees to:
    • Tell their residential aged care facility employer of any other places of employment at care facilities
    • Tell their residential aged care facility employer if a COVID-19 case is identified at their other workplace.

Visitors should:

  • visit a resident in the resident’s room, outdoors or a specified area in the aged care facility
  • avoid communal spaces
  • wash your hands before entering and leaving the facility
  • stay 1.5 metres away from residents where possible
  • stay away when unwell.

Visitors, staff or volunteers at the facility should not be anyone who:

  • is unwell
  • has returned from overseas in the last 14 days
  • has had contact with a person with COVID-19 in the last 14 days
  • has travelled to a COVID-19 hotspot in the last 14 days
  • has been tested for COVID-19 and is waiting for the result
  • has COVID-19 symptoms of fever (37.5 degrees or more), cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue.

Thank you for your patience and understanding as we continue to revaluate, prioritizing resident safety, through the easing of restrictions. We have hand sanitizer and hand washing areas available to everyone and ask that visitors use these upon entry and when on their way out.

Again, we thank you for your continued support and are here to assist you and your loved one during this time. Please contact us if you need any further clarification.

____________________________________________________

As you will have read our communication from earlier today (below) regarding Aged Care Direction No. 14, we would like to clarify the change in flu vaccination requirements.

“You can now enter an aged care facility without having the flu vaccination, as the peak of the 2020 influenza season is over, and the vaccination is no longer readily available.”

Despite this change in flu vaccination’s no longer required to enter aged care facilities, after a meeting on 01/12/2020 the Board strongly recommends visitors (social and commercial) do have a current flu vaccination prior to visiting Rockpool.

Update October 21

Please be advised that the Aged Care Direction No. 12 has come into effect. Please see the diagram below for a summary of the new direction.

What has changed:

  • We are now able to allow residents to go on group external excursions (i.e. bus trips) with other Rockpool residents.

A resident may now leave a Rockpool Morayfield for the following:

  • exercise
  • attend a private family gathering of up to 40 people in a residence or public place
  • receive or access healthcare including mental health and allied health services (e.g. podiatrists, diversional therapists, music therapists)
  • receive end of life or palliative care
  • visit a service provider, including:
    • hairdressers and beauty therapists
    • legal advisors
  • visit another residential aged care facility
  • attend a funeral
  • go on an external excursion with a group of residents (e.g. a day trip to the beach).

Residents who are part of a family group (e.g. couples or siblings) or close friends can leave the facility together. We will conduct a risk assessment for each family gathering a resident attends.

However, residents are still unable to leave the facility to go to the shops or other public places. We understand this is difficult and are doing what we can to make sure residents can get everything they need delivered to their door. Please take a second to ask your loved one if they would like anything next time you come to visit as it would go a long way for them.

Please access Understanding this Direction for further information to help you understand what this Direction means for residents of aged care facilities, family members and visitors.

If you have any questions please feel free to reach out. Thank you for all of your understanding and support as we navigate this journey together.

Update September 28

We hope you had a wonderful weekend. We would like to inform you of the revised changes to last week’s lifting restrictions for residents.

Our current visitor restrictions effective will now also include:

  • Residents may be permitted to leave the facility, including to attend medical/specialist appointments, access health care/palliative care, attend small family gatherings, undertake exercise, or attend a funeral

The safety of our residents and staff is our top priority. We will continue to evaluate and inform all residents, representatives, and staff of any changes in legislation or guidelines for Queensland and the Moreton Bay or North Brisbane region.

Update September 25

Thank you for your patience and understanding as we continue to work through the ever fluctuating COVID-19 restrictions. We know that our residents and their families are keen to connect with each other. We would like to inform you that we’ve been advised from our Aged Care Peak Body to lift the current visitor restrictions effective today (25/09/2020) to the following:

  • Residents are now able to have up to 2 visitors at once with no limit on time but are recommended to maintain social distancing guidelines
  • Residents will still be unable to go into the wider community unless for a medical or specialist appointment or compassionate leave until further notice
  • All agency staff and contractors will still be required to wear a mask when on the premises
  • We will continue to maintain our COVID screening process upon arrival which includes a temperature check and providing an up to date flu vaccination certificate or letter from your GP

We will continue to revaluate, prioritizing resident safety, as restrictions continue to ease. We have hand sanitizer and hand washing areas available to everyone and ask that visitors use these upon entry and when on their way out.

Again, we thank you for your continued support and are here to assist you and your loved one during this time.

Update August 22

You may have heard on the news this morning about the positive COVID-19 cases now in South East Queensland. Our heart goes out to the individuals, families and community connected to these cases. We would like to inform you that earlier today we have received advice from the Public Health Unit that due to these cases, we are now required to follow the Aged Care Directive (No 9)  ‘Requirements for Restricted Residential Aged Care Facilities’ (according to the directive from the Chief Health Officer) as follows:

Commencing 8:00am, Saturday 22 August 2020:

  • Visitors are not permitted to enter the home except under compassionate circumstances, such as to visit a resident who is palliating
  • Residents will not be able to go into the wider community unless for a medical or specialist appointment until further notice
  • All staff will be required to wear a mask whilst providing care to residents

If you have any questions in relation to this update, please see either myself or Karen (Care Manager).

Again, we thank you for your continued support and are here to assist you and your loved one during this difficult time.

We will continue to provide you with regular updates as we receive further advice.

Update August 11

After receiving Aged Care Direction #9 from the Government, and advice from our Aged Care Peak Body (that due to the decrease in cases and Queensland boarder restrictions), we have introduced relaxed visiting hours while still maintaining current screening processes when visitors arrive.

Commencing tomorrow – 12/08/2020, as part of our updated requirements for our residents’ visitors:

  • Residents are now only allowed 2 visitors at a time with 2-hour restrictions between the hours of 9:30AM to 11:30AM or 5:30PM to 7:30PM
  • With prior arrangement, residents will now be able to go into the wider community for:
    • Attending small family gatherings of up to 20 people (as long as physical distancing can be maintained)
    • receiving or accessing health care
    • attending a funeral
    • visit a service provider (e.g. hairdressers, beauty therapists and legal advisors)
    • visiting another residential aged care facility.
  • At this stage, children under the age of 16 are still able to visit as part of the 2 visitors at a time
    • Please be mindful that children require close supervision to ensure no contact with other residents occurs

We are still actively working to minimize, and where possible, cease the practise of staff working across multiple facilities.

Please call us on 07 5405 1000 if you have any questions. Thank you for your support.

Update August 03

Thank you for the support regarding our updated visitor requirements last week. Due to the continuing escalation of cases in south east Queensland, we are furthering our visitor restrictions to maintain the safety of our residents, staff, and the community. Please be advised of the following changes effective as of tomorrow 03/08/2020:

  • No visitors are allowed apart from special circumstances pre-approved by the Facility Manager (Desma van Rosendal) or Care Manager (Karen Conroy)

We understand this is a difficult however, we are dedicated to keeping everyone safe. We are in the process of reviewing and updating our COVID-19 Outbreak Management Plan and will share it with you shortly once finalised. We assure you that we will update all our residents, representatives, and staff as information or changes occur. If you are ever unsure please check our website, Facebook page, or call reception.

At Rockpool, we value technology and connectivity, we have full capability to book Skype or ZOOM video calls. Please call reception to enquire about a date and time before you send an invite to info@rockpoolrac.com

Update July 29

We would like to inform you that we’ve been advised from our Aged Care Peak Body that due to the COVID-19 outbreak in Victoria, New South Wales, and Queensland boarder restrictions, it is recommended we recommence restricted visiting hours and maintain current screening processes upon arrival.

Our updated requirements (commencing tomorrow – 30/07/2020) are as follows:

  • Residents are now only allowed 2 visitors at a time with 2-hour restrictions between the hours of 9:30AM to 11:30AM or 5:30PM to 7:30PM
  • Residents will not be able to go into the wider community unless for a medical or specialist appointment until further notice
  • At this stage, children under the age of 16 are still able to visit as part of the 2 visitors at a time
    • Please be mindful that children require close supervision to ensure no contact with other residents occurs

We are also actively working to minimize, and where possible, cease the practise of staff working across multiple facilities. If you have any questions in relation to this update, please see either myself or Karen (Care Manager).

Again, we thank you for your continued support and are here to assist you and your loved one during this difficult time.

Update July 06

We would like to inform you that we’ve been advised from the Metro North Public Health Unit that due to the outbreak in Victoria and state boarders opening, it is recommended we recommence visitor and staff temperature screening upon arrival. During business hours this will be done by reception. When visiting after hours please use the designated phone at reception to call the RN on duty who will perform your temperature check. There is a question on the digital sign in that asks you to record your temperature.

Otherwise, there is no other changes. It is still 2 visitors at a time per resident and all visitors are required to have had their flu vaccination prior to visiting Rockpool Morayfield.

Update June 19

Thank you for your continued support and understanding during this period, it is times like these that really show our humanity and make us remember how meaningful visiting our loved ones truly is. From virtual birthday celebrations to air hugs at our outdoor social distancing area, you have been through it all.

We are happy to advise that we are easing visitor restrictions in line with the recommendation from the Queensland Government as of today. Our updated guidelines are as follows:

Residents are allowed 2 visitors at a time (without time restrictions) through the day

Residents can venture into the wider community for appointments, exercise, etc.

Children under the age of 16 are now able to visit as part of the 2 visitors at a time

Please be mindful that children require close supervision to ensure no contact with other residents occurs

Temperatures do not need to be taken but visitor sign in is required

We have also resumed with a weekly hairdresser visit with increased hygiene procedures undertaken in our salon. As well as opening up group activities for residents such as morning walks, social distancing tai-chi and Zumba.

Please be reminded that even though this seems like we are back to “normal” we are not. Our residents’ health and wellbeing are our priority and we will continue to monitor as needed. If you are feeling unwell, have not had your flu vaccination, been in contact with someone awaiting COVID testing or has tested positive we kindly ask that you do not visit Rockpool. Please call us and we will set up a virtual Skype or ZOOM call for you with your loved one.

In other good news, please check out our new Facebook page to see pictures from yesterday’s Country Western theme. It was a wonderful morning with a lot of dancing, wild animals, sunshine, and smiling faces.

Update June 11

For those that have been able to visit over the last 7 days you will have noticed a change in our visitor sign in process. By evolving our sign in sheet to a digital format we can keep an improved record of visits and keep our visitor information confidential. We understand that this is a new experience and even a frustrating one for some, so we thank you for your willingness to try.

Our priority is the safety of our residents and their loved ones. We also need to align ourselves with current Queensland legislation requiring visitors to have an up to date flu vaccination before visiting and collect up to date contact information if a positive COVID result did occur at Rockpool Morayfield.

Again, we are here to support our residents as well as their families. Based on feedback received, we have streamlined the questions based on the frequency of your visits to make the process of signing in simpler. And if you are still having trouble, please tell us so we can help you.

Thank you for your continued support and understanding. Please contact me if you need any support or have any concerns.

Update June 5

Thank you for your patience and understanding as we continue to work through the gradually lifting COVID-19 restrictions. We would like to reiterate our current visitor guidelines as we continue to reevaluate, prioritising resident safety, as restrictions continue to ease. Rockpool is continuing with our current daily visiting hours of:

9:30AM to 11:30AM

OR

1:30PM to 3:30PM

OR

5:30PM to 7:30PM

The visits will still occur in the residents’ room and maintain social distancing requirements. Upon arrival, visitors will be signing in via smartphone or Rockpool iPad where screening questions and contact details are asked. We have hand sanitiser and hand washing areas available to everyone and ask that visitors use these upon entry and when on their way out. Please be reminded that we are unable to let anyone into Rockpool who has not had their current flu vaccination in accordance with legislation.

Again, we thank you for your continued support and are here to assist you and your loved one during this time.

Update May 14

Thank you for your patience and understanding as we work through the updated COVID-19 advice in Queensland.

Please refer to this document from the Queensland Government(link no longer active-19-06-20). We will stage our approach to ensure resident and staff safety with our new visitor restrictions effective immediately.

Visiting hours are now extended from 9:30AM to 11:30AM or 1:30PM to 3:30PM or 5:30PM to 7:30PM. The visits will occur in the residents’ room while maintaining social distancing requirements. There is now no need to make a booking with reception. Temperature checks will continue upon arrival as well as handwashing with sanitizer available for use. Please refer to the details regarding the flu vaccination in the Queensland Government update. We understand that these hours may not be suitable for everyone, please phone reception if you require hours outside these times.

Again, we thank you for your continued support and are here to assist you and your loved one during this time.

Loretta Creevey

General Manager – Rockpool Morayfield

Update April 28

To Our Residents’, Families, Friends and Care Team,

Yesterday you received an email with updates on the Queensland Government’s decision to begin easing restrictions on movement, in a way that limits community spread of the virus. We would like to further inform you on the additional steps Rockpool is taking to maintain the health and safety of our residents’, care staff, and visitors.

Residents are very keen to see their families. To support safety for all we ask that families and friends please see the following requests:

  1. Visits are 30 MINUTES long with a maximum of two visitors at a time.
  2. Visitors will be asked a series of screening questions every visit (view it here prior to coming).
  3. Visits should comply with public distancing guidelines (1.5 meters apart).
  4. Visits will be held outside in the designated areas and visitors should not move through common areas where possible.
  5. Visitors must have had their flu vaccination by the 1st of May.
  6. Visitors who work in other health care settings should still avoid face to face visits and we are happy to organise virtual visits.
  7. Visitors are encouraged to download and use the Trace Together app.

As of today, we will be booking time for families and visitors. To do so please call 07 5405 1000 to request a date and time. We understand you are anxious to see your loved one as soon as possible. We will do everything in our power to accommodate your schedule and requested time.

Again, we are extremely thankful for the support and flexibility you have had with us as we are continuing to navigate unchartered territory.

Loretta Creevey

General Manager – Rockpool Morayfield

Update April 24

Dear Families, Friends and Residents,

Thank you for your patience and understanding during this unprecedented time. At Rockpool, we are continually re-assessing how we best meet the needs and safety of our residents. Your support and patience is greatly appreciated and enables us to keep your loved ones as healthy as possible.

We are aware of the comments made by the Prime Minister and the Chief Medical Officer yesterday:
“Infection prevention and control measures must be balanced against the needs and best interests of residents. Aged care providers are best placed to make these assessments on a case by case basis”.

We have also reviewed the formal statement issued by the AHPPC (Australian Health Protection Principal Committee), which reinforces previous advice. Our Visitor Restriction processes have been, and continue to be, the best line of defence against COVID-19. These measures are critical to reducing community transmission of the virus at Rockpool.

Aged Care facilities such as Rockpool remain responsible for taking control to prevent the spread and ensuring that we have systems and processes in place to protect our residents. We are in a unique and fortunate position where we have received advice from other aged care providers overseas and locally that have been impacted by COVID-19. We are very thankful that we are not in the devastating situation that has faced many other countries and can place effective and early preventative measures.

Rockpool continues to provide remarkable care and support for our residents, their families, and our care team throughout this time. The feedback from families remains overwhelmingly supportive regarding the measures we have put in place, which demonstrates that we have been balancing the risks appropriately.

The current visitor restrictions will be maintained over the weekend and will be reassessed first thing Monday morning. An update will be provided to you by Monday afternoon at the latest.

Rockpool has and will continue to make possible compassionate and support visits for those residents and families with needs on a case-by-case basis.
Here at Rockpool, we are not just an Aged Care Facility, we are a community. We will continue to keep everyone consistently updated and respond to government decisions and advice as it is presented.

Please do not hesitate to contact me if you have questions or need support. We remain in tune with your needs. Once again thank you for your understanding, consideration and support.

Kindest Regards,

Loretta Creevey

General Manager – Rockpool Morayfield

Update April 15

Given the recent demands in these extra ordinary times Rockpool RAC as newly commissioned facility is in  a very fortunate position to support you and your family during these very difficult times.  We are able to assist you with remarkable respite and permanent Residential Aged Care.
Rockpool has implemented very broad infection control processes to ensure  the safety of all residents and our remarkable team.  We can offer privacy, dignity and safety for all new Residents and their loved ones.
Our leadership team here at Rockpool is focused on ensuring the safety and wellbeing of our residents and our team by implementing remarkable, best practice care.
If you have any questions please email enquiries@rockpoolrac.com or call us here at Rockpool on  07 5405 1000.
Rest assured, we will be in touch with all updates.  Visit our web site or we can phone, email, skype, teams, zoom, facetime…. etc. to understand your requirements.
Stay well and let us assist you to stay safe.

Update March 31

Thank you for embracing the stringent access controls implemented at Rockpool to protect the health and safety of residents, yourselves and our staff.
The access restrictions are designed to keep COVID 19 out of our home to the greatest extent so that we can take control in a pandemic situation.

We have made the hard decision to restrict all visitors from entering the facility, starting from today, 31st March 2020.
We know this news will be upsetting for some, but please know we are doing this to ensure (as much as possible) the safety and wellbeing of our residents (your loved ones).

Update March 18

As the virus continues to spread across Australia and the world, we are pleased that, at this time, Rockpool has no confirmed cases for COVID-19 (coronavirus). Although the majority of contracted cases have made a recovery, more vulnerable people such as residents of Rockpool are at higher risk of being significantly affected.

We would first like to thank everyone for their continued support and acknowledge that we understand times like these can be stressful. At Rockpool we strive to give nothing but remarkable care for everyone that walks through our doors. The safety of our residents, their families, and our team are a major priority for us.

Due to the changes in recommendations from the Department of Health, we are taking precautions to limit exposure for residents, guests, and staff:

  • Visitors are restricted to immediate family only
  • Revised visiting hours are now Monday-Friday 14:00-16:00, Saturday-Sunday 09:30-11:30
  • Visits by children 16 years and under are not permitted except in special circumstances
  • From May 1st, you must have your influenza vaccination in order to visit an Aged Care Facility
  • Anyone who enters the facility has their temperature checked at reception
  • Request visitors to stay away if they are feeling ill or believe they have been in contact with someone who is awaiting their results or already tested positive for COVID-19
  • All lifestyle events, outings and visits from external groups have been cancelled
  • Sanitizer and disinfectant wipes have been placed around Rockpool including outside of the entrance and both elevators. Please make use of them
  • We have adequate stock of oxygen and all sanitary, disinfectant and cleaning supplies if the event of a lockdown was to occur
  • Rockpool has developed a workforce response to COVID-19
  • Increased cleaning hours and frequency have commenced
  • Provided hand hygiene competency and training for our teams and all members will be assessed

Please be on alert for symptoms – including fevers, difficulty breathing, coughs and sore throats as well as anyone who travelled overseas in the last 14 days. If you have any of these symptoms, please seek medical assistance and do not attend Rockpool. We ask you to please assist us during this time and reduce your risk by:

  • Washing your hands and using hand sanitizer regularly
  • Cough/sneeze into your elbow
  • Avoid physical contact between visitors, staff, and other residents (shaking hands, linking arms, hugging, etc)

We want you to stay connected to your loved ones during this time, and all the time. Each resident room at Rockpool has a phone that you can call direct, if you do not know your residents’ phone number please call reception and we will direct you at 07 5405 1000. Rockpool has the capability of video calls, please contact us and we will set a time up for you.

Your leadership team here at Rockpool is focused on ensuring the safety and wellbeing of our people. If you have any questions, please to not hesitate to contact us.

 

Loretta Creevey

General Manager – Rockpool Morayfield

Images of how some of our residents are responding to social isolation can be found here

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