Rockpool Residential Aged Care COVID-19 Response Updates

By 03/18/2020 August 3rd, 2020 No Comments

Update August 03

Thank you for the support regarding our updated visitor requirements last week. Due to the continuing escalation of cases in south east Queensland, we are furthering our visitor restrictions to maintain the safety of our residents, staff, and the community. Please be advised of the following changes effective as of tomorrow 03/08/2020:

  • No visitors are allowed apart from special circumstances pre-approved by the Facility Manager (Desma van Rosendal) or Care Manager (Karen Conroy)

We understand this is a difficult however, we are dedicated to keeping everyone safe. We are in the process of reviewing and updating our COVID-19 Outbreak Management Plan and will share it with you shortly once finalised. We assure you that we will update all our residents, representatives, and staff as information or changes occur. If you are ever unsure please check our website, Facebook page, or call reception.

At Rockpool, we value technology and connectivity, we have full capability to book Skype or ZOOM video calls. Please call reception to enquire about a date and time before you send an invite to [email protected]

Update July 29

We would like to inform you that we’ve been advised from our Aged Care Peak Body that due to the COVID-19 outbreak in Victoria, New South Wales, and Queensland boarder restrictions, it is recommended we recommence restricted visiting hours and maintain current screening processes upon arrival.

Our updated requirements (commencing tomorrow – 30/07/2020) are as follows:

  • Residents are now only allowed 2 visitors at a time with 2-hour restrictions between the hours of 9:30AM to 11:30AM or 5:30PM to 7:30PM
  • Residents will not be able to go into the wider community unless for a medical or specialist appointment until further notice
  • At this stage, children under the age of 16 are still able to visit as part of the 2 visitors at a time
    • Please be mindful that children require close supervision to ensure no contact with other residents occurs

We are also actively working to minimize, and where possible, cease the practise of staff working across multiple facilities. If you have any questions in relation to this update, please see either myself or Karen (Care Manager).

Again, we thank you for your continued support and are here to assist you and your loved one during this difficult time.

Update July 06

We would like to inform you that we’ve been advised from the Metro North Public Health Unit that due to the outbreak in Victoria and state boarders opening, it is recommended we recommence visitor and staff temperature screening upon arrival. During business hours this will be done by reception. When visiting after hours please use the designated phone at reception to call the RN on duty who will perform your temperature check. There is a question on the digital sign in that asks you to record your temperature.

Otherwise, there is no other changes. It is still 2 visitors at a time per resident and all visitors are required to have had their flu vaccination prior to visiting Rockpool Morayfield.

Update June 19

Thank you for your continued support and understanding during this period, it is times like these that really show our humanity and make us remember how meaningful visiting our loved ones truly is. From virtual birthday celebrations to air hugs at our outdoor social distancing area, you have been through it all.

We are happy to advise that we are easing visitor restrictions in line with the recommendation from the Queensland Government as of today. Our updated guidelines are as follows:

Residents are allowed 2 visitors at a time (without time restrictions) through the day

Residents can venture into the wider community for appointments, exercise, etc.

Children under the age of 16 are now able to visit as part of the 2 visitors at a time

Please be mindful that children require close supervision to ensure no contact with other residents occurs

Temperatures do not need to be taken but visitor sign in is required

We have also resumed with a weekly hairdresser visit with increased hygiene procedures undertaken in our salon. As well as opening up group activities for residents such as morning walks, social distancing tai-chi and Zumba.

Please be reminded that even though this seems like we are back to “normal” we are not. Our residents’ health and wellbeing are our priority and we will continue to monitor as needed. If you are feeling unwell, have not had your flu vaccination, been in contact with someone awaiting COVID testing or has tested positive we kindly ask that you do not visit Rockpool. Please call us and we will set up a virtual Skype or ZOOM call for you with your loved one.

In other good news, please check out our new Facebook page to see pictures from yesterday’s Country Western theme. It was a wonderful morning with a lot of dancing, wild animals, sunshine, and smiling faces.

Update June 11

For those that have been able to visit over the last 7 days you will have noticed a change in our visitor sign in process. By evolving our sign in sheet to a digital format we can keep an improved record of visits and keep our visitor information confidential. We understand that this is a new experience and even a frustrating one for some, so we thank you for your willingness to try.

Our priority is the safety of our residents and their loved ones. We also need to align ourselves with current Queensland legislation requiring visitors to have an up to date flu vaccination before visiting and collect up to date contact information if a positive COVID result did occur at Rockpool Morayfield.

Again, we are here to support our residents as well as their families. Based on feedback received, we have streamlined the questions based on the frequency of your visits to make the process of signing in simpler. And if you are still having trouble, please tell us so we can help you.

Thank you for your continued support and understanding. Please contact me if you need any support or have any concerns.

Update June 5

Thank you for your patience and understanding as we continue to work through the gradually lifting COVID-19 restrictions. We would like to reiterate our current visitor guidelines as we continue to reevaluate, prioritising resident safety, as restrictions continue to ease. Rockpool is continuing with our current daily visiting hours of:

9:30AM to 11:30AM


1:30PM to 3:30PM


5:30PM to 7:30PM

The visits will still occur in the residents’ room and maintain social distancing requirements. Upon arrival, visitors will be signing in via smartphone or Rockpool iPad where screening questions and contact details are asked. We have hand sanitiser and hand washing areas available to everyone and ask that visitors use these upon entry and when on their way out. Please be reminded that we are unable to let anyone into Rockpool who has not had their current flu vaccination in accordance with legislation.

Again, we thank you for your continued support and are here to assist you and your loved one during this time.

Update May 14

Thank you for your patience and understanding as we work through the updated COVID-19 advice in Queensland.

Please refer to this document from the Queensland Government(link no longer active-19-06-20). We will stage our approach to ensure resident and staff safety with our new visitor restrictions effective immediately.

Visiting hours are now extended from 9:30AM to 11:30AM or 1:30PM to 3:30PM or 5:30PM to 7:30PM. The visits will occur in the residents’ room while maintaining social distancing requirements. There is now no need to make a booking with reception. Temperature checks will continue upon arrival as well as handwashing with sanitizer available for use. Please refer to the details regarding the flu vaccination in the Queensland Government update. We understand that these hours may not be suitable for everyone, please phone reception if you require hours outside these times.

Again, we thank you for your continued support and are here to assist you and your loved one during this time.

Loretta Creevey

General Manager – Rockpool Morayfield

Update April 28

To Our Residents’, Families, Friends and Care Team,

Yesterday you received an email with updates on the Queensland Government’s decision to begin easing restrictions on movement, in a way that limits community spread of the virus. We would like to further inform you on the additional steps Rockpool is taking to maintain the health and safety of our residents’, care staff, and visitors.

Residents are very keen to see their families. To support safety for all we ask that families and friends please see the following requests:

  1. Visits are 30 MINUTES long with a maximum of two visitors at a time.
  2. Visitors will be asked a series of screening questions every visit (view it here prior to coming).
  3. Visits should comply with public distancing guidelines (1.5 meters apart).
  4. Visits will be held outside in the designated areas and visitors should not move through common areas where possible.
  5. Visitors must have had their flu vaccination by the 1st of May.
  6. Visitors who work in other health care settings should still avoid face to face visits and we are happy to organise virtual visits.
  7. Visitors are encouraged to download and use the Trace Together app.

As of today, we will be booking time for families and visitors. To do so please call 07 5405 1000 to request a date and time. We understand you are anxious to see your loved one as soon as possible. We will do everything in our power to accommodate your schedule and requested time.

Again, we are extremely thankful for the support and flexibility you have had with us as we are continuing to navigate unchartered territory.

Loretta Creevey

General Manager – Rockpool Morayfield

Update April 24

Dear Families, Friends and Residents,

Thank you for your patience and understanding during this unprecedented time. At Rockpool, we are continually re-assessing how we best meet the needs and safety of our residents. Your support and patience is greatly appreciated and enables us to keep your loved ones as healthy as possible.

We are aware of the comments made by the Prime Minister and the Chief Medical Officer yesterday:
“Infection prevention and control measures must be balanced against the needs and best interests of residents. Aged care providers are best placed to make these assessments on a case by case basis”.

We have also reviewed the formal statement issued by the AHPPC (Australian Health Protection Principal Committee), which reinforces previous advice. Our Visitor Restriction processes have been, and continue to be, the best line of defence against COVID-19. These measures are critical to reducing community transmission of the virus at Rockpool.

Aged Care facilities such as Rockpool remain responsible for taking control to prevent the spread and ensuring that we have systems and processes in place to protect our residents. We are in a unique and fortunate position where we have received advice from other aged care providers overseas and locally that have been impacted by COVID-19. We are very thankful that we are not in the devastating situation that has faced many other countries and can place effective and early preventative measures.

Rockpool continues to provide remarkable care and support for our residents, their families, and our care team throughout this time. The feedback from families remains overwhelmingly supportive regarding the measures we have put in place, which demonstrates that we have been balancing the risks appropriately.

The current visitor restrictions will be maintained over the weekend and will be reassessed first thing Monday morning. An update will be provided to you by Monday afternoon at the latest.

Rockpool has and will continue to make possible compassionate and support visits for those residents and families with needs on a case-by-case basis.
Here at Rockpool, we are not just an Aged Care Facility, we are a community. We will continue to keep everyone consistently updated and respond to government decisions and advice as it is presented.

Please do not hesitate to contact me if you have questions or need support. We remain in tune with your needs. Once again thank you for your understanding, consideration and support.

Kindest Regards,

Loretta Creevey

General Manager – Rockpool Morayfield

Update April 15

Given the recent demands in these extra ordinary times Rockpool RAC as newly commissioned facility is in  a very fortunate position to support you and your family during these very difficult times.  We are able to assist you with remarkable respite and permanent Residential Aged Care.
Rockpool has implemented very broad infection control processes to ensure  the safety of all residents and our remarkable team.  We can offer privacy, dignity and safety for all new Residents and their loved ones.
Our leadership team here at Rockpool is focused on ensuring the safety and wellbeing of our residents and our team by implementing remarkable, best practice care.
If you have any questions please email [email protected] or call us here at Rockpool on  07 5405 1000.
Rest assured, we will be in touch with all updates.  Visit our web site or we can phone, email, skype, teams, zoom, facetime…. etc. to understand your requirements.
Stay well and let us assist you to stay safe.

Update March 31

Thank you for embracing the stringent access controls implemented at Rockpool to protect the health and safety of residents, yourselves and our staff.
The access restrictions are designed to keep COVID 19 out of our home to the greatest extent so that we can take control in a pandemic situation.

We have made the hard decision to restrict all visitors from entering the facility, starting from today, 31st March 2020.
We know this news will be upsetting for some, but please know we are doing this to ensure (as much as possible) the safety and wellbeing of our residents (your loved ones).

Update March 18

As the virus continues to spread across Australia and the world, we are pleased that, at this time, Rockpool has no confirmed cases for COVID-19 (coronavirus). Although the majority of contracted cases have made a recovery, more vulnerable people such as residents of Rockpool are at higher risk of being significantly affected.

We would first like to thank everyone for their continued support and acknowledge that we understand times like these can be stressful. At Rockpool we strive to give nothing but remarkable care for everyone that walks through our doors. The safety of our residents, their families, and our team are a major priority for us.

Due to the changes in recommendations from the Department of Health, we are taking precautions to limit exposure for residents, guests, and staff:

  • Visitors are restricted to immediate family only
  • Revised visiting hours are now Monday-Friday 14:00-16:00, Saturday-Sunday 09:30-11:30
  • Visits by children 16 years and under are not permitted except in special circumstances
  • From May 1st, you must have your influenza vaccination in order to visit an Aged Care Facility
  • Anyone who enters the facility has their temperature checked at reception
  • Request visitors to stay away if they are feeling ill or believe they have been in contact with someone who is awaiting their results or already tested positive for COVID-19
  • All lifestyle events, outings and visits from external groups have been cancelled
  • Sanitizer and disinfectant wipes have been placed around Rockpool including outside of the entrance and both elevators. Please make use of them
  • We have adequate stock of oxygen and all sanitary, disinfectant and cleaning supplies if the event of a lockdown was to occur
  • Rockpool has developed a workforce response to COVID-19
  • Increased cleaning hours and frequency have commenced
  • Provided hand hygiene competency and training for our teams and all members will be assessed

Please be on alert for symptoms – including fevers, difficulty breathing, coughs and sore throats as well as anyone who travelled overseas in the last 14 days. If you have any of these symptoms, please seek medical assistance and do not attend Rockpool. We ask you to please assist us during this time and reduce your risk by:

  • Washing your hands and using hand sanitizer regularly
  • Cough/sneeze into your elbow
  • Avoid physical contact between visitors, staff, and other residents (shaking hands, linking arms, hugging, etc)

We want you to stay connected to your loved ones during this time, and all the time. Each resident room at Rockpool has a phone that you can call direct, if you do not know your residents’ phone number please call reception and we will direct you at 07 5405 1000. Rockpool has the capability of video calls, please contact us and we will set a time up for you.

Your leadership team here at Rockpool is focused on ensuring the safety and wellbeing of our people. If you have any questions, please to not hesitate to contact us.


Loretta Creevey

General Manager – Rockpool Morayfield

Images of how some of our residents are responding to social isolation can be found here

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